Frequently Asked Questions (FAQ)

Are your jewellery pieces real?

Our jewellery is crafted using carefully selected materials and premium finishes to ensure elegance, durability, and everyday wearability. Each product description clearly specifies the materials used, so you know exactly what you are purchasing.

Will the jewellery tarnish over time?

With proper care, our jewellery is designed to maintain its beauty over time. As with any fine accessory, exposure to water, chemicals, perfumes, or excessive moisture may reduce longevity. We recommend removing your jewellery before showering, swimming, or applying cosmetics.

Is your jewellery suitable for sensitive skin?

Yes. We prioritize materials that are comfortable for daily wear and suitable for most skin types. If you have specific sensitivities, please check the product details or contact our support team before purchasing.

Where do you ship from?

We work with international partners to deliver our products efficiently. All orders are processed with quality control and shipped with tracking to ensure a secure and reliable delivery experience.

Do you ship to the United Kingdom?

Yes. We offer shipping to the United Kingdom with tracked delivery. Shipping details, estimated delivery times, and any applicable fees are displayed at checkout.

How long does delivery take?

Delivery times vary depending on your location and the shipping method selected. On average, orders to the United Kingdom arrive within 7 to 14 business days. Please note that external factors such as customs clearance may occasionally cause delays.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a confirmation email with your tracking number so you can follow your delivery in real time.

Are there customs fees or import taxes?

Depending on your location and local regulations, customs duties or import taxes may apply. These fees are determined by local authorities and are the responsibility of the customer.

What is your return policy?

We accept returns for eligible items within 14 days of delivery, provided the jewellery is unused, in its original condition, and in original packaging. For hygiene and safety reasons, some items may not be eligible for return. Please refer to our Returns Policy for full details.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. Our team will resolve the issue as quickly as possible.

How can I contact customer support?

Our customer support team is available during UK business hours. You can reach us via email or through our contact page. We aim to respond to all inquiries within 24 business hours.

Is my payment information secure?

Absolutely. We use secure, encrypted payment systems to ensure your personal and payment information is fully protected at all times.

Can I cancel or change my order?

Orders are processed quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us immediately. Once an order has been shipped, changes may no longer be possible.