Shipping policy

Shipping Policy

We offer two shipping options within the United Kingdom.

Free Shipping is provided free of charge. Express Shipping UK is available at a fixed rate of £9.99.

Shipping times begin once your order has been processed and dispatched.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and UK bank holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Options

FREE Shipping
Estimated delivery time: 11–16 business days.

EXPRESS Shipping UK – £9.99
Estimated delivery time: 5–10 business days.

Delivery timeframes are estimates and may vary due to high order volumes, carrier delays, weather conditions, or other unforeseen circumstances.

Tracking

All orders include tracking.

You will receive tracking details via email once your order has been shipped. Please allow up to 48 hours for tracking updates to become available within the courier system.

Delays

While we work with reliable shipping partners, we are not responsible for delays caused by third-party carriers, customs processes, or events beyond our control.

If your order has not arrived within the estimated timeframe, please contact us so we can assist you.

Incorrect Address

Please ensure that your shipping address is accurate at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If a parcel is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.

Lost or Missing Parcels

If you believe your parcel is lost or missing, please contact us at contact@kaloren.com with your order number. We will investigate the matter with the carrier and provide an appropriate resolution.